Privacy Notice

Privacy policy

Courage to Change Counselling is committed to complying with the terms of the General Data Protection Regulation (GDPR) and to the responsible and secure use of your personal data. Courage to Change Counselling has a legitimate interest in processing personal data to supply counselling services. The purpose of this statement is to let you know what personal information Courage to Change Counselling collects and holds, why I collect this data, how long it is kept and your rights over your personal data. Courage to Change Counselling is registered with the Information Commissioner’s Office (ICO.

Information about you and use of this information

I collect personal information from you when you enquire about the counselling service to set up a first appointment. This information includes contact details, your availability and other relevant personal information. Once a client finishes counselling, all data about their counselling is stored securely for 7 years and then destroyed.

When you enquire about services offered at Courage to Change Counselling, I ask for contact details and relevant personal information from you that is needed to answer your enquiries and to keep you informed about upcoming appointments and events. This data is stored securely for as long as you agree to be kept informed of Courage to Change Counselling’s activities.

Your personal information will be used only to provide you with a counselling service and to give you information relating to counselling services offered.

I will not share your personal details with any other person or organisation without your knowledge and permission, unless there is a legal requirement, if there is a child or adult safeguarding issue, or a perceived risk of harm. A breach of confidentiality is when a person shares information with another in circumstances where it is reasonable to expect that the information will be kept confidential.

Security and rights over information

I will take all reasonable precautions to prevent the loss, misuse or alteration of information you give to me.

Communications in connection with this service may be sent by text message or e-mail. For ease of use and compatibility, communications will not be sent in an encrypted form unless you need it and give us permission to communicate with you in that way. E-mail, unless encrypted, is not a fully secure means of communication. Whilst I endeavour to keep my systems and communications protected against viruses and other harmful effects, I cannot bear responsibility for all communications being virus-free.

If you would like to see the information, I hold about you, or would like to correct, update or remove any records, please email me at If you have any concerns about my use of your data, please contact me directly. I will do my utmost to resolve any concerns you have, but if these are not resolved to your satisfaction, you may choose to contact the ICO.